Privacy Policy | SANCTUARIUM

Effective Date: September 2023

Sanctuarium Wellness Center ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, www.sanctuarium.ca ("Website"), or use our services.

1. Information We Collect

We may collect personal and non-personal information from you when you:

Register on our website
Book a service, session, or event
Subscribe to our newsletter
Make a purchase from our boutique
Contact us through our website or social media platforms

The types of information we collect may include:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by third-party payment processors)
Any other information you voluntarily provide

2. How We Use Your Information

We use your information for the following purposes:

To process and manage bookings and purchases
To send you appointment reminders, confirmations, and updates
To provide customer service and respond to inquiries
To send promotional emails and offers (you may opt-out at any time)
To improve our website, services, and user experience
To comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information. However, we may share it with:

Third-party service providers who assist us in operating our business (e.g., payment processors, email marketing services)
Legal authorities if required by law or in response to legal proceedings
Business partners and affiliates with whom we collaborate for wellness services and events

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage system can be guaranteed to be 100% secure.

5. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information
Opt-out of marketing communications
Request details about how your data is used
Withdraw consent for data processing

To exercise these rights, please contact us at info@sanctuarium.ca

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, track website traffic, and personalize content. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Terms and Conditions

1. Acceptance of Terms

By accessing and using www.sanctuarium.ca, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our website and services.

2. Services & Bookings

All appointments, services, and events must be booked in advance.
Payments are required at the time of booking unless otherwise stated.
Cancellations must be made within the specified timeframe. Late cancellations or no-shows may be subject to fees.
Sanctuarium Wellness Center reserves the right to modify, reschedule, or cancel any service or event at its discretion.

3. Loyalty Program

Clients can earn and redeem loyalty points on eligible services, events, and boutique purchases.
Points have no cash value and cannot be exchanged for money.
Sanctuarium Wellness Center reserves the right to modify or terminate the loyalty program at any time.

4. Payment & Refund Policy

We accept major credit cards, debit cards, and other payment methods as indicated at checkout.
All sales are final. Refunds or exchanges are granted only in exceptional circumstances at our discretion.

5. User Conduct

By using our website, you agree not to:

Engage in fraudulent, abusive, or illegal activities
Disrupt the website’s operation
Use our content for commercial purposes without permission

6. Intellectual Property

All website content, including text, images, logos, and branding, is the property of Sanctuarium Wellness Center and may not be copied or used without written consent.

7. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or services.

8. Governing Law

These Terms and Conditions are governed by the laws of Quebec, Canada. Any disputes shall be resolved in the applicable courts of Quebec.

9. Contact Information

For questions about these Terms and Conditions, please contact us at info@sanctuarium.ca

By using www.sanctuarium.ca, you acknowledge that you have read, understood, and agreed to our Privacy Policy and Terms and Conditions.